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FDP Forum / Guild/DeArmond/Tacoma Guitars / Tacoma Customer Service - Fullerton?

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Feb 2nd, 2006 08:04 AM   Edit   Profile   Print Topic   Search Topic

I have a sad case - a new Tacoma CB105C Thunderchief bass that had the headstock snapped off in shipment.

The seller already refunded my money and DHL is processing a claim, but I'm wondering if I can get a replacement neck from FMIC and buy the salvage from DHL. However, the contact email link on the Tacoma homepage bounces.

Should I call FMIC in Fullerton? Has anyone had luck getting replacement Tacoma necks on an exchange basis?

Thanks!

-Mo-

Illinois

Retired Marine
Feb 5th, 2006 10:13 AM   Edit   Profile   Print Topic   Search Topic

I doubt you will get a neck from Tacoma. Too risky for them to give out replacement parts such as a neck. You can always ask though. Your best bet is to contact FMIC and let them direct you from there. The email to Tacoma is (was) info@tacomaguitars, but maybe that has been discontinued?

Good luck

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Feb 7th, 2006 06:38 PM   Edit   Profile   Print Topic   Search Topic

Yeah, that's the email addy that's bouncing.

I decided it's not worth the hassle. Thanks, though!

cwittler

Clem Wittler

Mar 1st, 2006 11:28 AM   Edit   Profile   Print Topic   Search Topic

With me I got routed to a Fender dealer and the games began. They wanted pictures of the work to be done so they could decide if it was warranty or repair. If it was warranty, the guitar would be shipped to Tacoma. If it was repair, the guitar would be shipped to the Guild Custom Shop. Then, because the guitar was built in 2001 and FMIC didn't profit from it's sale, I would be on the hook for all costs. In the end, I just had a local luthier do the work.

So, the moral of the story is to go ahead and ask but be prepared for an adventure.

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Mar 27th, 2006 07:00 AM   Edit   Profile   Print Topic   Search Topic

Sorry, Clem - I didn't see your reply until just now.

DHL abandoned the bass to me after paying off the seller, so I'm going to try and have it fixed. The guys at Elderly are going to help by acting as the point of contact, but I'm going to wait until I can drive it over there - I'm scared of shipping these beasts!

Bing K
FDP Business Member

USA Central Mont

Guitars of Montana
Mar 27th, 2006 11:29 AM   Edit   Profile   Print Topic   Search Topic

Did you figure out what caused the damage in shipping?

Guitars of Montana

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Mar 28th, 2006 09:37 PM   Edit   Profile   Print Topic   Search Topic

No - the case was intact, but the outer box was a little wrinkled. I think the seller didn't detune, and either the box was flat on a belt and became the filling in the Oreo or it was standing on end and fell over flat on the ground.

Wanna see a pic?

Strong stomach required...

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Mar 28th, 2006 09:39 PM   Edit   Profile   Print Topic   Search Topic

BTW, Elderly was *not* the seller - this was an eBay buy.

Bing K
FDP Business Member

USA Central Mont

Guitars of Montana
Mar 28th, 2006 10:04 PM   Edit   Profile   Print Topic   Search Topic

This probably doesn't apply here but always check to make sure the headstock dose not contact the bottom of the case. Make sure the neck supports in the case suspend the headstock above the bottom of the case. If you don't and the case gets dropped flat on it's bottom: snap!

Guitars of Montana

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Mar 29th, 2006 06:24 AM   Edit   Profile   Print Topic   Search Topic

Oh, I agree - I just shipped my old CB10C from Chicago to Las Vegas, and it survived fine. I downtuned and packed the area around the headstock with bubblewrap.

John Evans
Contributing Member

USA- Illinois

Play the instrument, not the catalog!!
Mar 30th, 2006 08:15 AM   Edit   Profile   Print Topic   Search Topic

If you tune down, make sure you loosen the truss rod too! There's a balance there. The key isn't so much tuning down, as it is proper packaging. Guitars are shipped from the factory to dealers tuned to pitch for a reason. But you have to be sure the guitar is packed well in the case, and that the case is packed well in the box.

jte

-Mo-

Illinois

Retired Marine
Mar 31st, 2006 06:33 AM   Edit   Profile   Print Topic   Search Topic

Man, it took a pretty good jolt to snap the solid piece right there. I have shipped many guitars and all of them tuned to pitch with no problem. Packing the area around the headstock is key. I think whiplash has killed quite a few guitars. It's always a tense moment opening that case!

HeavyDuty
Contributing Member
***

Northeast IL

Playing bass and butt trumpet
Mar 31st, 2006 08:03 AM   Edit   Profile   Print Topic   Search Topic

>>> It's always a tense moment opening that case!

Ain't that the truth! You should have seen me opening the replacement bass... I was afraid to open my eyes.

HeavyDuty
Contributing Member
******

Northeast IL

Not very bright but does lack ambition
Apr 30th, 2010 06:55 AM   Edit   Profile   Print Topic   Search Topic

Back from the dead...

I've been watching for a used neck all these years and finally found one! It gets delivered today, we'll see how it goes.

If this works, I'll end up with two five string ThunderChiefs!

Tony Salieri

Buyyou Sitee Teksus

Vikings 34, cowgirls 3.
Apr 30th, 2010 12:57 PM   Edit   Profile   Print Topic   Search Topic

Thanks for the update.

I'm curious--Did you take it to a luthier? If yes, what did they say about repairing it? It looks as though some correct glue, expert clamping, & proper curing time might save it (but what do I know?).

HeavyDuty
Contributing Member
******

Northeast IL

Not very bright but does lack ambition
Apr 30th, 2010 02:15 PM   Edit   Profile   Print Topic   Search Topic

Actually, when I pulled the old neck I was surprised to see a note from a repair shop regarding a broken headstock repair penciled into the neck pocket! This is the second break.

The new neck showed up with its own problems - a neck split below the volute behind the truss rod nut cavity. Sigh. I took it up to my local luthier and he's confident it can be repaired, but I'll only do that if I've given a substantial refund by the seller. We'll see what the seller says...

HeavyDuty
Contributing Member
*********

Northeast IL

Not very bright but does lack ambition
Jan 25th, 2013 06:48 AM   Edit   Profile   Print Topic   Search Topic

I just realized that I never updated this thread with the outcome.

The replacement neck was easily and cheaply repaired and the neck seller refunded the majority of the cost. I was able to simply bolt it on and mount the tuners off the broken neck (still meaning to order a set of Hipshot Ultralites for it like I have on my other ThunderChief - they really help with neckdive).

Now I have a pair of these - one nice new acoustic-only one that generally stays home and a user with pickup that I'm not scared to take out in the cold.

I love these basses!

HeavyDuty
Contributing Member
**********
***

Northeast IL

Not very bright but does lack ambition
Mar 5th, 2015 07:20 AM   Edit   Profile   Print Topic   Search Topic

Last chapter, I think...

We've decided to start working on an acoustic set so this amplified Tacoma is back in the front line.

I had a set of 1/2" tuner post Hipshot Ultralites on-hand but the Tacoma was 3/8" post, so I picked up a tapered reamer to gently open up the holes without damage to the headstock finish and then a 11/16" bit to clean them up. The Hipshots mounted right up, followed by a set of LaBella black nylon tapewounds (my preferred string on these big airboxes.)

I had to stick a small shim in the neck pocket to set things up the way I like them, but now it plays like butter and sounds like, well, thunder. It's even pretty classy looking - the neck was off a higher spec ThunderChief with a finished headstock, tort binding and an inlaid Tacoma logo.

Total investment in this second ThunderChief was about $150 ($25 for the neck after the refund, $75 for the neck split repair and $50 for strings and incidentals.) I'm a happy boy.



FDP Forum / Guild/DeArmond/Tacoma Guitars / Tacoma Customer Service - Fullerton?




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