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FDP Forum / Moe's Tavern (_8^(I) / FDP Opinions Needed

Gato
Contributing Member
**********
********

Southern Calif

Jan 12th, 2018 09:13 AM   Edit   Profile   Print Topic   Search Topic

FDP guys and gals .... really need some opinions here.
I bought a brand new Chevy yesterday and was told that it comes with 3 months of On Star for free.

Didn't know anything about the service and the salesman went on and on about how great it is. Bottom line, we let them sign us up for 6 months (3 free, 3 on credit card).

I did a review online this morning with Consumer Affairs: 240 negative reviews vs 4 positive.

Anyone else have/had On Star? Advice? Experiences? Satisfaction? Or Not?

RKSTRAT
Contributing Member
**********
****

USA

"Clapton is Good"
Jan 12th, 2018 09:36 AM   Edit   Profile   Print Topic   Search Topic

What are the negative reviews?

Does OnStar detect airbag deployment and send assistance by GPS?

Maybe its not keeping up with the other automakers services.

My 2017 Lexus came with one free year of "Lexus Safety Connect",
which detects airbag deployment, has a live communication,
and will send help. I was annoyed because the 2018 Lexus comes with 10 years of free Safety Connect. I called to complain, and got one extra year for free. I think most automaker are liberal and inclusive with these services. Three months free sounds ridiculous.


Hammond101
Contributing Member
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So. Cal. USA

Jan 12th, 2018 11:11 AM   Edit   Profile   Print Topic   Search Topic

Most people I know have discontinued the service after the free trail. Unless you are in the middle of nowhere and have a major shunt I really don't see the value. The smart phone has taken over most functions of the system.



Chris Greene
FDP Host

Idaho, USA

Nine mile skid on a ten mile ride
Jan 12th, 2018 11:18 AM   Edit   Profile   Print Topic   Search Topic

I'm with Hammond on this.

Peegoo
Contributing Member
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Tried vegetarian:

miss steak.
Jan 12th, 2018 11:27 AM   Edit   Profile   Print Topic   Search Topic

Same here. Most people I know didn't continue the service.

RKSTRAT
Contributing Member
**********
****

USA

"Clapton is Good"
Jan 12th, 2018 11:27 AM   Edit   Profile   Print Topic   Search Topic

"Unless you are in the middle of nowhere and have a major shunt I really don't see the value. The smart phone has taken over most functions of the system."

Airbag deployment detection is the key thing.
Most automakers have this feature.
So you hit a tree and you are unconscious.
How do you use your smart phone?

Subaru:

STARLINK
SAFETY PLUS

Package includes:
- Automatic Collision Notification
- SOS Emergency Assistance
- Enhanced Roadside Assistance
- Diagnostic Alerts
- Maintenance Notifications
- Monthly Vehicle Health Report

I agree that if OnStar requires that you push a button,
it is not worth it.

(This message was last edited by RKSTRAT at 01:30 PM, Jan 12th, 2018)

BrentD
Contributing Member
*********

Michigan

5 DIFFERENT CITIES 15 DIFFERENT MORONS.
Jan 12th, 2018 11:28 AM   Edit   Profile   Print Topic   Search Topic

We don't keep the satellite radio either.

It sounds like a crummy tactic at the sale, too. Maybe call the dealership and ask them if (like many others) they have a 24-hour satisfaction guaranteed return period on a Chevy vehicle. I bet they'd revisit that OnStar thing before they'd want to take the car back.

Leftee
Contributing Member
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**********

VA

Life makes a man tired.
Jan 12th, 2018 11:43 AM   Edit   Profile   Print Topic   Search Topic

"It sounds like a crummy tactic at the sale, too."

This^

They have a CC on file now. They figure most people forget about it.



Peegoo
Contributing Member
**********
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Tried vegetarian:

miss steak.
Jan 12th, 2018 01:37 PM   Edit   Profile   Print Topic   Search Topic

Call your CC issuer and request a new card.

Jake from PA
Contributing Member
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Canonsburg, PA

They call me "Blind fingers"
Jan 12th, 2018 02:07 PM   Edit   Profile   Print Topic   Search Topic

I used the Onstar on my Impala only during the free period. If you have a smart phone, download and install their app (MyChevrolet) and get it registered. I believe that once the trial period is over you cannot install the app which is why you need to do it during the trial.

Even if you don't keep Onstar you can use the app for 5 years to unlock, start or sound the horn on your car via your phone.


Gato
Contributing Member
**********
********

Southern Calif

Jan 12th, 2018 03:18 PM   Edit   Profile   Print Topic   Search Topic

We were told that with the premium On Star, the vehicle becomes a wi-fi hot spot itself, in case of being in poor terrain. 3 gigs of data transfer per month included.

We were told that the On Star is also an adjunct theft recovery system, since it tracks the stolen vehicle and can even be used to remotely shut down the engine so the police can swoop in.

Complaints included, non response when triggering the On Star, inability to locate reported stolen vehicle, On Star malfunctions that make the vehicle in operable to the owner, and the fact that the 3 gigs of data start draining away the moment someone with a phone paired to the vehicle gets in, whether wi-fi is used or not. And the kicker: once they have your CC, good luck getting the payments stopped.

I mentioned all this to a neighbor who reminded me, "most people who go online to make a review are unhappy with a product. The happy ones rarely bother." Which gave me a perspective of hmmmmm I suppose so.

Hammond101
Contributing Member
**********
**

So. Cal. USA

Jan 12th, 2018 04:06 PM   Edit   Profile   Print Topic   Search Topic

"So you hit a tree and you are unconscious.
How do you use your smart phone?"

Unless you are in the middle of nowhere or it's very late at night and you crash well off the pavement some passer by would be calling the medics. I'll take my chances.

For how many years did we live without this tech and not need it. IMO it's a shame you have to pay for the hardware when you buy the vehicle in the first place unless you feel you need the service.



FDP Forum / Moe's Tavern (_8^(I) / FDP Opinions Needed




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